Customer Care Online
Monday February 24, 2020
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PlanetRemote Standard FAQ
What is PlanetRemote?
What is the difference between the Standard and Plus editions?
Which edition should I use?
I already have a third-party dynamic DNS solution on my computer. Can I still use your program?
Do I need to install PlanetRemote on both the remote and local computer?
How can I get started?
Controlling you computer remotely
How do I login and control the PlanetRemote-enabled computer?
How can I control the PlanetRemote-enabled computer using my web browser?
What password do I need to enter to control my computer remotely?
How can I control my computer using PlanetRemote Viewer?
My computer has a dynamic IP address. Can I still control it remotely over the Internet?
How do I remote control multiple computers that are behind my router?
How do I enable file transfer?
How do I download files from the PlanetRemote-enabled computer?
How do I upload files to the PlanetRemote-enabled computer?
Are all remote access sessions and connections logged?
How will I know if the PlanetRemote-enable computer is being accessed from a remote location?
How do I change the password that controls access to my PlanetRemote-enabled computer?
How can I send a Ctrl+Alt+Del command to the PlanetRemote-enabled computer?
How can I change the color resolution used to show the PlanetRemote-enabled computer's desktop?
How do I return to my regular desktop when controlling the PlanetRemote-enabled computer in "full screen" mode?
Routers and Firewalls
Why do I need to configure my router and firewall?
What ports do I need to open on my router and firewall?
How do I configure my router to work with PlanetRemote?
How do I setup my firewall to work with PlanetRemote?
How can I test PlanetRemote to ensure it is accessible from the Internet?
License and registration
How do I purchase the program?
How many licenses do I need?
How do I register PlanetRemote on my computer?
The license I received doesn't seem to work. What do I need to do?
I have lost my license key, how do I get it back?
When I try to access my computer remotely, I get a "The page cannot be displayed" message in my web browser.
I see a black screen after I log into my computer remotely.
When I try to transfer files using my browser, the icons are not shown correctly.
I see a blank screen when DOS applications are run in full screen mode on the remote computer.
I see a small red X in my browser when trying to connect to the PlanetRemote-enabled computer.
Privacy and Security
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