Customer Care Online
Tuesday November 29, 2022
Test your Server
Test Your Server
Customer Care Online
PlanetRemote Standard FAQ
What is PlanetRemote?
What is the difference between the Standard and Plus editions?
Which edition should I use?
I already have a third-party dynamic DNS solution on my computer. Can I still use your program?
Do I need to install PlanetRemote on both the remote and local computer?
How can I get started?
Controlling you computer remotely
How do I login and control the PlanetRemote-enabled computer?
How can I control the PlanetRemote-enabled computer using my web browser?
What password do I need to enter to control my computer remotely?
How can I control my computer using PlanetRemote Viewer?
My computer has a dynamic IP address. Can I still control it remotely over the Internet?
How do I remote control multiple computers that are behind my router?
How do I enable file transfer?
How do I download files from the PlanetRemote-enabled computer?
How do I upload files to the PlanetRemote-enabled computer?
Are all remote access sessions and connections logged?
How will I know if the PlanetRemote-enable computer is being accessed from a remote location?
How do I change the password that controls access to my PlanetRemote-enabled computer?
How can I send a Ctrl+Alt+Del command to the PlanetRemote-enabled computer?
How can I change the color resolution used to show the PlanetRemote-enabled computer's desktop?
How do I return to my regular desktop when controlling the PlanetRemote-enabled computer in "full screen" mode?
Routers and Firewalls
Why do I need to configure my router and firewall?
What ports do I need to open on my router and firewall?
How do I configure my router to work with PlanetRemote?
How do I setup my firewall to work with PlanetRemote?
How can I test PlanetRemote to ensure it is accessible from the Internet?
License and registration
How do I purchase the program?
How many licenses do I need?
How do I register PlanetRemote on my computer?
The license I received doesn't seem to work. What do I need to do?
I have lost my license key, how do I get it back?
When I try to access my computer remotely, I get a "The page cannot be displayed" message in my web browser.
I see a black screen after I log into my computer remotely.
When I try to transfer files using my browser, the icons are not shown correctly.
I see a blank screen when DOS applications are run in full screen mode on the remote computer.
I see a small red X in my browser when trying to connect to the PlanetRemote-enabled computer.
Privacy and Security
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