Customer Care Online
Friday December 14, 2018
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Customer Care Online
PlanetDNS Client FAQ
What is PlanetDNS Client?
What services do you offer for the PlanetDNS Client?
I had to format and re-install windows, how do I get my original authorization code and Internet Name back?
Some tabs are missing in the software, how can I get them to show up?
How do I test my Internet Name to make sure it is working?
I just purchased a yearly subscription, do I still use the same software as the trial version?
Can I manage my accounts online?
What is an Internet/Domain Name?
What can I do with my Internet Name?
Will my Internet name link to my router's WAN IP when it changes?
How long will it take for my Internet name to link to my new IP address after it changes?
Web and Web Port Redirection
Can I run my own webserver?
Can I still run my own website if my ISP is blocking port 80?
Can I host multiple websites from my computer?
Can I redirect visitors to a different website when I am offline?
Mail and Mail Port Redirection
Can I run my own mail server?
Can I still run my own mail server if my ISP is blocking port 25?
What is e-mail forwarding?
Can I receive e-mail for my Internet name (domain name) without running my own mail server?
Can I enable virus scanning in the software?
Can I enable automatic spam filtering in the software?
What is mail store and forward?
Do you store my mail in case my mail server goes offline or is un-available?
How can I view my mail relay queues for my Internet name (domain name)?
Can I use my own domain name with PlanetDNS Client?
Can I have multiple domains with the Pro Service?
How do I transfer my domains DNS to PlanetDNS?
How do I manage my domain names?
Routers and Firewalls
What ports do I need to enable for the PlanetDNS Client to work?
What port(s) need to be opened in the router and firewall for web, mail, ftp, and remote access to work?
When I try to connect to my Internet Name (or domain name), I get a "Page Cannot Be Displayed" message in my web browser.
I have re-installed the software and I get a message "You have chosen an Internet name that is already in use."
After starting the software, the globe icon in the system tray stays grey and indicates that I am offline.
Privacy and Security
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