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Monday April 15, 2024
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Frequently Asked Questions
Mail and Mail Port Redirection

Do you store my mail in case my mail server goes offline or is un-available?

Yes, the PlanetDNS service includes integrated mail store-and-forward feature, ensuring that no mail is lost in the event that your mail server is down or unable to accept e-mail. PlanetDNS' mail store-and-forward servers automatically send any accumulated e-mail to your server as soon as it is back online.

The mail store-and-forward feature is provided within the limits of a maximum daily volume quota, which is determined by the service level of your subscription. Quotas are reset each day at 12 a.m. ET. You will be notified by e-mail, and your incoming messages will be returned to the sender, if you exceed your allotted daily quota. You can check your daily quota allocation and current usage by clicking the Mail Relay tab in PlanetDNS Client properties.

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